Terms and Conditions

Yay! We are so glad you’ve decided to choose Milk&Honey to be apart of your special day.

Make sure to read our T’s and C’s so you can make an informed decision.

T’s and C’s:
1.) Your online purchase is only confirmed once you have successfully completed the checkout process and received an e-mail confirming your order.
2.) All online purchases are for collection and must be collected on the day of purchase or the following day if the order is processed after 6pm, and must be collected within the trading times of the store. Please find trading times and address on the home page of the website.
3.) Once we have received your order , it will be processed by the store and you will receive an e-mail confirming that your order is ready for collection.
4.) Online orders are only released on collection on the presentation of the confirmation e-mail.
5.) There is strictly no refunds or exchanges on online orders.

CAKE PRE ORDERS:
In the event of a cancellation we will need a minimum notice period of 2 weeks prior to your booking date. You will be allowed to reschedule your cake booking within 3 months from the cancellation notice. If your rescheduling is not done within this 3 month time frame your order will be considered cancelled and your payment forfeited. Your cake order cannot be substituted or exchanged for cupcakes, cookies, brownies or any other Milk & Honey product.

CUPCAKE PRE ORDERS:
In the event of a cancellation we will need a minimum notice period of 2 weeks prior to your booking date. You will be allowed to reschedule your cake booking within 3 months from the cancellation notice. If your rescheduling is not done within this 3 month time frame your order will be considered cancelled and your payment forfeited. Your cupcakes cannot be substituted or exchanged for cakes, cookies, brownies or any other Milk & Honey product.
6.) Milk and Honey will not be held responsible for any damage to the products after pickup is complete.
You are responsible for ensuring an appropriate and secure table and environment for the cake(s). Cakes are heavy and require a sturdy table, and optimal cool room temperature to remain in perfect condition.
5.) If you or your representative pick ups, your order, you assume all liability and responsibility for the condition of the products once it leaves our possession.
6.)Our products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk and hold us harmless for allergic reactions.
7.)The use of our website is at own risk and save from our liability to you in terms of the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002, Milk and Honey cakery shall not be liable to you for any damage (including consequential damages), loss or liability of any nature arising out of the use of this website or the services or content provided from and through the website.

Milk and Honey Cakery makes no representations or warranties of any nature, e.g. express, tacit or implied that the functions and working of the website will be free of error or omissions or that the website or server is free of errors.

The user of this website agrees to indemnify Milk and Honey against any loss or damage suffered or liability incurred by reason of any act or omission on the part of the user, as permitted by the laws of the Republic of South Africa, in connection with the use of the website and/or the purchase of any goods through the website.
 
9.) Milk and Honey reserves the right to increase/decrease or remove/add products during the course of the day.
10.) Milk And Honey reserves the right to change prices on products without prior warning. 

11.)All products are made by hand and may differ slightly in appearance from products displayed online.    
12.)By confirming your order with payment you agree to these terms and conditions